1) Eligibility (Standard)

• Requests must be submitted within 7 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Order number (invoice) is required.

2) Items Not Eligible

3) Damaged / Incorrect Items

If you receive a damaged item or the wrong product, please contact us as early as possible (preferably within 24–48 hours) with:

• Order number
• Clear photos of the item and packaging
• Description of the issue

4) Refunds

• After receiving and inspecting the returned item, we will confirm approval.
• Refunds are processed to the original payment method where possible, or as store credit if applicable.
• Processing time may vary depending on the payment provider.

5) Exchange

• Exchanges depend on stock availability.
• If the same item is unavailable, we may offer alternatives or store credit.

6) Return Shipping Fees

Delivery/return shipping fees are generally non-refundable unless the return is due to our mistake (incorrect item or verified damage).